Shangri-La Hotel Surabaya

Reservasi oke, kamar nyaman, toilet bersih, pencahayaan oke, sarapan juga menunya banyak, fasilitas ada kolam renang, gym, parkir luas, ballroom, dll. Akses dekat dg tol.

Luxury antique hotel. Spacious room and sufficient amenities. Slippers and gowns are provided. Cleanliness is acceptable. I smell cucumber from body lotion which is interesting. Staff are nice and kind. Bakery is on 1st floor has some cookies and stuff. G floor has restaurants. Local and asian cuisine. Food is nice and reasonable price.
Gym is also available on 3rd floor. Equipments are quite old but there are many machines for different body part.

Perlu adanya pembinaan karyawan, terutama di lobby. Kurang ramahnya karyawan terhadap semua tamu. Contoh: membukakan pintu bagi tamu yg masuk dan keluar hotel. Trims.

Kualitas layanan kurang memuaskan. Banyak petugas hotel yang kurang ramah. Makanan kurang varian untuk hotel sekelas ini.

Masih bisa di andalkan u event konser kapasitas sedang dg artis luar negeri juga oke untuk event gala dinner.

Great hotel with friendly staff. Kamar luas, bersih dg fasilitas bintang 5. Pool area indah asri, betah berlama2 disitu. Makanan enak semua.

Besar, bersih, nyaman, sejuk, pelayanan ramah dan menu makanannya enak banget. Pantas mendapatkan julukan hotel bintang 5.

Kamarnya luassS, bersih, rapi, dinginnn.
Kolam nya buesaaarrr, bersih.
Makanan nya muantapppsss.
Cake nya super yummy.
Pelayanan nya super buaikkKK and ramah.
Enakk pol nginep di shangrila surabaya

I would like to give Shangri-La as the first rank for the best five stars hotel in Surabaya. The only problem for visitors if they will choose this hotel is the hotel is quite far to go to downtown and the traffic in Mayjen Sungkono on weekdays is very bad.

We stay during new year eve dec 31, my husband and my nephew join the dining party casino at lobby lounge. The food is very average and especially the performance very standard, singing all the time very boring. Not worthed at all compare with the price that we spend. The other thing like room etc is very good

Rooms are modern and tastefully done, probably just refurbished recently, so don't let the old-school lobby decor fool you.

As usual, Shangri-la Surabaya lives up to the Shangri-la brand, the service it delivers and stands for is what one can expect from any Shangri-la hotels. Always been a fan and Surabaya has not disappointed me.

I am satisfied and enjoy my stay at Shangri La hotel Surabaya. The room was very satisfying for all amenities. Most memorable during my stay. The pool guards were very kind and helpfully.

Pertama kali kesini untuk mengikuti sebuah seminar di ballroomnya dan kesan pertama saya sungguh sangat baik. Tempatnya luas, bersih, dan sangat cocok untuk mengadakan event yang besar. Hidangan yang disajikan juga sangat enak. Pelayanan ramah. Very recommended!

Tempat yang nyaman untuk meeting room, seminar ato workshop, makanannya enak, petugasnya ramah, bersih, view bagus, dekat dengan ciputra mall

Hotel bintang 5 yg cukup lama dan legendaris di kota surabaya.lokasi sangat strategis di jalan utama.parkiran sangat luas.pelayanan sangat baik dan ramah sekali.kualitas kamar nyaman perpaduan klasik dan modern.makanan breakfast juga cukup enak.dan hebatnya disini adalah salah satu hotel di surabaya yg dimana kita bisa lihat bule bawain nampan makanan.joss

Used to be one of the best hotel in the country but not impressive anymore. Security is rude, the concierge does not represents as a five-star hotel quality. Only the people work in the breakfast are good, food quality is less than a hotel like Novotel has. Old hotel but its property is well maintained. Workers need more training to serve customers better.

Dari menu oke, ballroom sound mendem kurang bagus, resepsionis parah jam 4 sore belum bisa check in alasannya kamar belum siapp.doohhh bintang 5 lho ini

This is my third time staying at Shangri-La. I have excellent time every time I stay here. The hospitality and facilities are great. Only got one comment during my last time staying there, which is the bed cover/ blanket has a smell, which means it wasn't 100% dried when it was put there. Thanks.

Hotel termewah di Surabaya, dengan pelayanan yang ramah dan fasilitasnya seabreg, mulai kolam renang sampe fasilitas lainnya. Ada beberapa resto pendukung di dalam hotel. Juga ada ballroom yang luas yang cukup menampung 1000 orang. Pengaman di hotel ini cukup ketat mengingat banyak tamu" penting biasanya.

Shang Palace Restaurant - tempat makan yang menyenangkan, bersih, menu makanan yang mengundang selera dengan pelayanan yang ramah.